FREQUENTLY ASKED QUESTIONS
Connection and Electrical Service
1. Letter of request for the change of company name/transfer of bill deposit
2. Amended SEC and CORTE
3. Board Resolution or Secretary Certificate authorizing the contact person to transact and sign all documents with CEDC in behalf of the Corporation. (New company name – notarized)
For change of company name with new management.
1. Letter of request for the change of company name/transfer of bill deposit from the existing company.
2. SEC and CORTE
3. Board Resolution or Secretary Certificate authorizing the contact person to transact and sign all documents with CEDC in behalf of the Corporation. (New company name – notarized)
Banco De Oro (BDO) – Centennial Branch
Account No. : 5730-1029-26
Rizal Commercial Banking Corporation (RCBC) – Berthaphil II Branch
Account No. : 1304-000-3321
Philippine National Bank- Clark Branch
Account No. : 3384-344-00013
Metrobank – Clark Branch
Account No. : 377-7-377-01304-9
United Coconut Planters Bank (UCPB)-Clark Branch
Account No. : 248-100-484-5
Maybank – Clark Branch
Account No. : 00-014-50-0187-9
(* – Official receipts to be provided upon receipt of accredited banks’ payment report)
We may receive payment via courier service in the form of Cashier’s Check or Manager’s Check.
Clark Electric Distribution Corporation
Bldg. N-2830 Bayanihan Street,
Clark Freeport Zone,
Pampanga, 2023 Philippines
Requirements for Termination of Account and Bill Deposit Refund.
1. Letter requesting for termination/disconnection of services, clearance and refund of bill deposit/s with CEDC.
2. Original copy of the official receipt covering the bill deposit. (For lost/missing Official Receipt, kindly secure notarized Affidavit of Loss)
3. Outstanding bills should all be settled. Customer’s final bill can be offset against Deposit Refund.
4. Cheque covering refund shall be processed within a month from the date of receipt of all documentation requirements.
5. Board Resolution authorizing person/s to sign, negotiate and transact with CEDC on on behalf of the Corporation. (For corporate accounts only – should be notarized)
Power Outages
Yes, CEDC needs your call to report power outages for us to immediately respond and restore your electric service in case of customer-specific outages.
CEDC uses Supervisory Control And Data Acquisition (SCADA) system to remotely monitor and control power line outages at real-time. This technology also enables CEDC to quickly re-energize lines as soon as they are cleared of possible fault.
Clark Electric personnel would require the following information:
– Locators name
– Locators account number (if possible)
– Complete address
– Contact numbers of locators representative on outage site
Specific concerns/trouble for the crew to be prepared for what the situation would be. Information gathered from the caller helps a lot to fully address the concern.
Most of the outages are momentary in nature (transient faults) which normally occur during heavy rains accompanied by strong winds. Transient fault may also be caused by lightning, branches of trees touching the lines, birds or foreign objects getting in contact with power lines and other unknown causes.
To report power outages and electrical concerns or problems, you may call CEDC’s HOTLINE NUMBER at (045) 599-3146 open 24/7.