FREQUENTLY ASKED QUESTIONS

Connection and Electrical Service


How do I apply for an electric service connection?
An applicant must accomplish the Clark Electric Application Form and submit the necessary requirements (as per documentation requirements listing) for new electric service connection.

Where can I apply for an electric service?
Customers may apply at CEDC office located at N-2830 Bayanihan Street, Clark Freeport Zone. Service hours are from 8:00 AM to 5:00 PM, Monday to Friday. CEDC personnel will be more than happy to assist.

My line was disconnected, when can I apply for reconnection?
Customers/Locators can only apply for reconnection after the settlement of all power billing arrears and other electrical service obligation from CEDC.

What do I do if I would like to terminate my electric service connection?
A written letter of request addressed to the Head of Customer Retail Service expressing intention of power disconnection or termination must be sent and presented to the office.

What is a Certificate of Electrical Inspection (CEI)?
This is a document issued by Clark Development Corporation (CDC). This is to ensure that the electrical installation to the buildings or premises have been inspected and have conformed to the provision of the latest edition of the Philippine Electrical Code.

Why should I pay a bill deposit?
A bill deposit is required from customers by distribution utilities for new and/or additional load to guarantee payment of your monthly bills. It is equivalent to the estimated billing of the customer for one (1) month consumption or is the total load scheduled to be connected based on the submitted electrical plan for new application.

What are the requirements if we want to change our company’s account name?
For change of company name under same management.
1. Letter of request for the change of company name/transfer of bill deposit
2. Amended SEC and CORTE
3. Board Resolution or Secretary Certificate authorizing the contact person to transact and sign all documents with CEDC in behalf of the Corporation. (New company name – notarized)
For change of company name with new management.
1. Letter of request for the change of company name/transfer of bill deposit from the existing company.
2. SEC and CORTE
3. Board Resolution or Secretary Certificate authorizing the contact person to transact and sign all documents with CEDC in behalf of the Corporation. (New company name – notarized)

Where can I pay my bill?
Customers may opt to pay their bill at CEDC’s Main Office located at Bldg. N-2830 Bayanihan Street, Clark Freeport Zone. Payment hours are from 8:00 AM to 5:00 PM, Monday to Friday.Payments are also accepted through the following accredited banks where provisional receipts* shall be provided:

Banco De Oro (BDO) – Centennial Branch
Account No. : 5730-1029-26

Rizal Commercial Banking Corporation (RCBC) – Berthaphil II Branch
Account No. : 1304-000-3321

Philippine National Bank- Clark Branch
Account No. : 3384-344-00013

Metrobank – Clark Branch
Account No. : 377-7-377-01304-9

United Coconut Planters Bank (UCPB)-Clark Branch
Account No. : 248-100-484-5

Maybank – Clark Branch
Account No. : 00-014-50-0187-9

(* – Official receipts to be provided upon receipt of accredited banks’ payment report)
We may receive payment via courier service in the form of Cashier’s Check or Manager’s Check.

Clark Electric Distribution Corporation
Bldg. N-2830 Bayanihan Street,
Clark Freeport Zone,
Pampanga, 2023 Philippines


How to apply for termination?

Requirements for Termination of Account and Bill Deposit Refund.
1. Letter requesting for termination/disconnection of services, clearance and refund of bill deposit/s with CEDC.
2. Original copy of the official receipt covering the bill deposit. (For lost/missing Official Receipt, kindly secure notarized Affidavit of Loss)
3. Outstanding bills should all be settled. Customer’s final bill can be offset against Deposit Refund.
4. Cheque covering refund shall be processed within a month from the date of receipt of all documentation requirements.
5. Board Resolution authorizing person/s to sign, negotiate and transact with CEDC on on behalf of the Corporation. (For corporate accounts only – should be notarized)


Power Outages


Should I report about outages?

Yes, CEDC needs your call to report power outages for us to immediately respond and restore your electric service in case of customer-specific outages.
CEDC uses Supervisory Control And Data Acquisition (SCADA) system to remotely monitor and control power line outages at real-time. This technology also enables CEDC to quickly re-energize lines as soon as they are cleared of possible fault.


What information is needed by CEDC when calling about an outage?

Clark Electric personnel would require the following information:
– Locators name
– Locators account number (if possible)
– Complete address
– Contact numbers of locators representative on outage site
Specific concerns/trouble for the crew to be prepared for what the situation would be. Information gathered from the caller helps a lot to fully address the concern.


Why do I get those short outages?

Most of the outages are momentary in nature (transient faults) which normally occur during heavy rains accompanied by strong winds. Transient fault may also be caused by lightning, branches of trees touching the lines, birds or foreign objects getting in contact with power lines and other unknown causes.


Where can I report outages and other electrical problems?

To report power outages and electrical concerns or problems, you may call CEDC’s HOTLINE NUMBER at (045) 599-3146 open 24/7.