CUSTOMER ADVISORY 

In view of the recent enactment of Republic Act. No. 11494 otherwise known as the “Bayanihan to Recover As One Act” (Bayanihan 2), the Energy Regulatory Commission (ERC) issues the following directives: 

1. Distribution Utilities (DU) are directed NOT to implement any disconnection on account of non-payment of bills until December 31, 2020 for consumers with monthly consumption not higher than twice the ERC approved maximum lifeline consumption level (200 kWh and below)

2. Customers who have the ability to pay are encouraged to settle their bills within the original due date to help manage the cash flow in the energy supply chain and ensure the continuous supply of electricity. The DUs may offer less onerous payment terms to encourage early payment. 

Furthermore, we also encourage our customers to settle their electric bills via BDO and Union Bank online bills payment facilities. 

For any inquiries, please send us an email at customerservice@clarkelectric.ph or contact us at telephone numbers (045) 599-3146/599-7091. 

Thank you. 

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Customer Bulletin No. 2020-007 09 September  2020

To Our Valued Customers:

We are currently conducting a survey to gather customer’s perspective about our services. We would be grateful if you could spare a few minutes to complete this Customer Satisfaction Survey Form to help us ensure that our standard of customer care exceeds expectations wherever possible.

Kindly submit the duly filled-up survey formthrough fax at (045) 599-3146 or you may also e-mail us at customerservice@clarkelectric.ph.

Thankyou.

CLARK ELECTRIC DISTIBUTION CORPORATION

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Customer Bulletin No. 2020-006 27 May 2020

CUSTOMER ADVISORY

In light of the government’s declaration placing certain areas under a Modified Enhanced Community Quarantine (MECQ) until 31 May 2020, the Energy Regulatory Commission (ERC) issued an advisory dated 22 May 2020 for the guidance of concerned electric power industry stakeholders on the payment scheme for electricity bills falling due within ECQ and MECQ periods.

For customers with consumptions of 200 kWh and below in February 2020, a staggered payment scheme will be implemented for six (6) equal monthly installments of their unpaid February, March and April bills with the first installment to be paid not earlier than 15 June 2020. For customers with consumptions above 200 kWh in February 2020, the payment will also be staggered for four (4) equal monthly installments of their unpaid February, March and April 2020 with the first installment to be paid not earlier than 15 June 2020.

We also encourage our customers to settle their electric bills via BDO and Union Bank online bills payment facilities.

For any inquiries, please send us an email at customerservice@clarkelectric.ph or contact us at telephone numbers (045) 599-3146/599-7091.

Thank you.

CLARK ELECTRIC DISTRIBUTION CORPORATION

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Customer Bulletin No. 2020-004 27 April 2020

CUSTOMER ADVISORY

With the extension of the Enhanced Community Quarantine (ECQ), please be informed that we are extending the grace period for your unpaid electric bills for the months of February and March with due dates that fall within the period from 20 April 2020 to 27 April 2020.

The cumulative amount of the February and March bills shall be paid in four (4) equal monthly installments starting 20 May 2020 and without penalties. But customers have also the option to pay their bills in full by 20 May 2020.

We also encourage our customers to settle their electric bills via BDO and Union Bank online bills payment facilities.

For any inquiries, please send us an email at customerservice@clarkelectric.ph or contact us at telephone numbers (045) 599-3146/599-7091.

Thank you.

CLARK ELECTRIC DISTRIBUTION CORPORATION

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Customer Bulletin No. 2020-003 25 March 2020

CUSTOMER ADVISORY

To our valued customers, we support the need for the public to stay at home at this time of enhanced community quarantine. We are one with the country in its efforts to contain COVID-19.

Thus, for February Bills, payment due date will be extended from March 20, 2020 to April 20, 2020.

We also understand your need to have an uninterrupted power supply and therefore we have postponed maintenance activities, unless necessary, to ensure continuous electric service.

For any inquiries, please send us an email at customerservice@clarkelectric.ph or contact us at telephone numbers (045) 599-3146/599-7091.

Thank you.

CLARK ELECTRIC DISTRIBUTION CORPORATION

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Customer Bulletin No. 2020-002 13 March 2020

PUBLIC ADVISORY

As a precautionary measure to the threat of COVID-19, we practice social distancing and highly encourage the use of our online and telephone facilities for your service applications and other related inquiries. You may also settle your bills via BDO and Union Bank online bills payment facilities. (Website: www.clarkelectric.ph; Telephone numbers: (045) 599-3146/599-7091; Email: customerservice@clarkelectric.ph)

For customers who are opting to visit our office, you are required to fill-up a travel declaration form, which can be downloaded through our website.

For your information and guidance.

Thank you.

CLARK ELECTRIC DISTRIBUTION CORPORATION

Visitors travel history declaration form:

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